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Frequently Asked Questions(FAQ)

Is Melon Erp Approved by Zatca?

Yes, Melon Erp is approved by zatca under the name : مؤسسة الرفا التقنية

Is Melon Erp simple to use?

Yes, Melon Erp is very simple to use end user required only little knowledge on internet browsing. and we will guide our customer through step by step learning process

Is the Melon Erp software developed inside the Kingdom of Saudi Arabia?

Yes, Melon Erp completely developed inside Saudi Arabia by professional developers having experience more than 20 years in ERP

Is the Melon Erp software supports Arabic Language

Yes, Melon Erp is supporting Arabic Language

Do you provide training in using the system?

Yes we provide training one to one...

Do we need extra servers to run Melon Erp?

No. You don't need extra servers and you just need a Laptop or Pc with internet connection

Can we continue our sales even if the internet is disconnected ?

Yes you can continue your sales even if your internet connection is disconnected. Melon Cloud Erp Sales module work's both online and offline. once the internet is on the data will be synced automatically.

Is Our Data Safe ?

Yes it is 100% safe you will get the backup data daily or weekly based on your request through email.. and then you can download within a week..

Can we manage our branches from anywhere ?

Yes you can manage your branches from any where

Can we print the Barcodes?

Yes.. you can print the Barcodes , our support team will install the Barcode program for you...

Can we control our system users and access rights ?

Yes you can control system users through Roles and permissions . e.g Salesemployee can create only Sales Quotation,Order,Invoice etc..

Is pricing based on no. of users ?

No , There is no restriction in no of users pricing only by no of branches that to small setup fee

Are you expensive ?

No.. By keeping SME'S in mind and aliging Saudi Vision 2030 very nominal one time setup fee based on no. of branches and small monthly subscription fee will be charged

What is the response time ?

9:00 AM to 12:00 AM..